PDX Security Badging Office (SBO)

As part of a project to provide a new access control system across the entire airport, CHA designed a new Security Badging Office (SBO) / Lost & Found designed to facilitate the re-badging of nearly 9,000 airport badge holders. The project relocated the existing SBO and a separate badging training room into a single facility, allowing for the oversight of computer-based training by transaction staff and leading to improved staff utilization.

A custom-designed, multi-station transaction counter consolidates multiple functions into a ‘one-stop shop’, making the badging process more efficient for both SBO staff and badge holders. Each transaction station integrates the complex technology required for security badging, provides acoustical and visual privacy for badge holders’ information, and can flexibly serve travelers seeking lost and found items.

The new SBO is designed out so that both the reception area and employee workspaces take advantage of the views of the airfield and ample daylight provided by its west-facing windows.